Patient Services Coordinator

- Accurately identify patients. Ensure that patient demographics are always updated. Listen and support staff when difficult situations arise (e.g. abusive patients). Customer service focused: Ensure a high quality customer service is provided by all staff. Monitor local, national, and international trends in healthcare delivery. Lead the development of changes in IT and other systems that improve both work- and patient-flow. Monitor changes in legislation and accreditation standards that affect patient services. Assess process times for all actions in the section, and implement measures to increase efficiency. Apply professional telephone etiquette. Follow procedures for HIS when scheduling, registering or updating patient profiles. Be 100% accurate in transcription of information. Be knowledgeable of all areas of responsibility to assist patients with any requests, inquiries or complaints

- Excellent communication with all staff members in various sections of the Health Program to ensure good service delivery.